Returning Invalid Leads

Try as we might, completely eliminating invalid leads from our marketplace is never going to happen. A bad lead is going to slip through here and there, and we like our partners to know that. When this does happen there is a fair and simple way to apply for a refund.

Unless otherwise agreed we will refund in full the cost of a lead where one or more of the following conditions is met:

  • The lead contains only invalid phone numbers
  • The lead contains only wrong numbers
  • The lead is a duplicate
  • The lead is a test lead
  • The lead is a hoax
  • The consumer is a minor
  • The consumer is non resident in the UK for tax purposes
  • The enquiry has been made fraudulently

Our specific returns policy with exact definitions of the above accepted return reasons can be found in Schedule One of our Buyer Terms & Conditions. We encourage you to read this carefully and speak with your account manager if you have any questions.

You have seven days from and including the day you receive a lead to apply for a refund. This means that if you receive the lead on Monday 1 Jan, you must apply for a refund by midnight of Sunday 7 Jan. After this period the lead will be deemed valid and refund requests will no longer be accepted.

If you feel you have received a lead which falls under one of the allowable return reasons and you would like to make a request to return it this can be done from within your account management interface; made available when you open an account with E-finity Leads.

You may do this on a lead by lead basis under the My Leads tab or large volume buyers may upload return requests in bulk by clicking the Invalid Lead Upload tab. If you are unsure about how to do this or require any assistance your account manager will be on hand to assist you.

Lead return requests are processed and verified by our internal quality control team. We will endeavour to process your request(s) immediately but this may on occasion take up to five working days before the money is refunded onto your account.

If you have any questions in regards to our returns policy you can contact your account manager directly or call us on 0117 325 0488.